Terms & Conditions

The following terms & conditions represent the basis upon which driving lessons and courses are offered to you by MeDrive.

Introduction

The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by your MeDrive driving instructor. Please note the contract for service is between yourself and the local MeDrive instructor. Each MeDrive instructor operates his or her own driving school business under franchise from MeDrive and has agreed to be bound by the following terms and conditions. The MeDrive National Booking Office is a separate entity which has been authorised to act as a booking agent for the members of the MeDrive driving school franchise network.

1. General Conduct

All MeDrive instructors are bound by a professional code of conduct. Your MeDrive instructor will be courteous, polite, tidy and punctual. He or she will also behave in a professional and ethical manner at all times. Your MeDrive instructor's car will be well maintained, clean and tidy. All cars used by MeDrive instructors are fitted with dual-controls as part of their standard equipment. The cars are of course fully insured for driving tuition. MeDrive instructors will not smoke in the car while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.

2. Qualifications

As a minimum, your MeDrive instructor will be licensed by the Driver and Vehicle Standards Agency (DVSA) to give driving tuition.

3. Driving Licence and Eyesight

The learner must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of their first lesson. The learner must also check that they can read a number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with prescribed visual aids (i.e. contact lenses or glasses) if normally worn.

4. Payments

Please note payments must be made in advance of the training. To book a course, a 50% deposit or the full course fee (if the course start date is within 4 weeks of the booking date) is required.

Please note the deposit or any subsequent training fees paid are not refundable in the event that you decide to cancel the training once the booking has been accepted by your local MeDrive instructor. At this point a binding agreement is made between yourself and the local MeDrive instructor. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please see term 12).

5. Customer Care Payment Protection Scheme

When you pay money direct to the MeDrive National Booking Office it is held in the MeDrive instructors' clients holding account. This money is being held on behalf of you and the MeDrive instructor. This money is not normally passed onto the MeDrive instructor until the learner signs a form instructing the booking office to do so in part or in full. At various points during the training, the MeDrive instructor will ask the learner to sign a form confirming their satisfaction with any training given. The learner should not sign this form unless they are totally satisfied with the training and want the office to pass on sufficient money held in the clients account to cover the training time authorised.

To ensure that each MeDrive instructor provides services to the same high standards all the MeDrive instructors have agreed that the MeDrive National Booking Office should also act as an arbitrator and withhold any money in the clients account in the event of a complaint. Only when this matter is resolved to the satisfaction of the MeDrive instructor franchise Quality Control Director will payment be passed on or refunded as the case may be. In this way, the standards of the franchise can be maintained and you can be assured that you get what you pay for.

Please note if you book directly with your MeDrive instructor this scheme is not operated unless specifically requested and agreed by your MeDrive instructor and confirmed by the MeDrive National Booking Office.

6. Lesson Postponement

Provided the MeDrive instructor can easily obtain additional work for any individual lessons postponed no penalty will be incurred. If this is not possible the full training fee for the period in question may, at the total discretion of the MeDrive instructor, be lost or charged. Your MeDrive instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. Any lessons postponed will be rescheduled at a mutually agreed time. The MeDrive instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

7. Driving under the Influence

To ensure the safety of you, your instructor and other road users your MeDrive instructor reserves the right to cancel any lesson if you are or if they suspect you are under the influence of drugs and or alcohol. If this occurs the full training fee for the period in question will be lost or charged.

8. The Driving Test

a) Bookings
Driving tests will be booked by you (the learner). Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else's driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to your MeDrive instructor as soon as they are known, otherwise he or she cannot guarantee to provide a vehicle for the test.

b) Use of the vehicle
In the interests of customer and public safety your MeDrive instructor reserves the right to withhold the use of a car for the test if, in their opinion, your driving is actually or potentially dangerous.

c) Test cancellation
Three clear working days’ notice of cancellation or postponement is required by the DVSA. Failure to provide the required notice will result in the loss of your test fee. Your MeDrive instructor cannot be held responsible for any postponement or cancellation of tests by you or the DVSA.

9. Punctuality

In their own interest learners are advised to be punctual for their lesson appointments. All such appointments should be recorded. The MeDrive instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if the MeDrive instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the MeDrive instructor either at the end of the normal lesson time if possible or at a later date.

10. Learner Comfort and Safety

In the interests of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advise their instructor accordingly before taking any lesson booked.

11. Complaints

In the event of a complaint all efforts must be made to resolve the problem directly with the MeDrive instructor. However, please do not let a problem linger. You will need to put your complaint in writing to MeDrive, Regus House, Herons Way, Chester Business Park, Chester, CH4 9QR or by emailing hello@medrive.co.uk.

12. Your Statutory Rights

Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. MeDrive instructors have a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen's Advice Bureau.